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Return Policy

At 1st America, we strive to provide you with the proper fit, size, fit and color to help avoid having to return an item and to ensure 100% satisfaction.  We offer options to help ensure a proper selection in the correct size and features of all items prior to purchase.  Before purchasing, if you have any questions regarding any product, please contact us at (229) 242-3433 for customer support.

If for any reason you are not satisfied with a product, 1st America will gladly refund your item within 30 days from the date of sale.  To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals & accessories.  Do not mark or deface the original manufacturer’s containers in any manner.  We will not accept returns if packaging is not in its original condition.  Any merchandise unsuitable for resale will not be accepted.

Please NOTE:
If we are filing insurance for any product(s) you receive and your claim has been filed before you return an item, we will refund your insurance once claim processing has completed.

Return Procedures

  1. Customers must have a Return Merchandise Authorization (RMA) number to qualify for a return.  Items returned without an RMA# will not be accepted.
  2. For a return to be accepted, the customer must request an RMA# within 30 days from the date of sale.  The easiest way to request an RMA# is by filling out our “contact us form”.  Once it’s approved, we will send you an email within 1-2 business days containing easy and precise shipping directions, including your RMA# and the appropriate return shipping address.
  3. Items must be returned within 14 days of your receiving your RMA#.
  4. Please ensure items are packed properly and that the shipment is insured for its retail value.  You should also obtain a valid tracking number.  We are not responsible for items that get lost or are damaged on the way from the customer’s address to our return facility.
  5. All returns are subject to inspection.  They must be in new, unused, resalable condition and contain all packaging materials, manuals, and blank warranty cards.  Any item not in its original condition will be deemed unsuitable for resale and will not be accepted for a refund.
  6. Refund will be issued within 30 days after we have received, inspected and approved the item.  We will send your refund via the original payment method that you used to pay for the item.

Shipping Fees

All shipping charges are non-refundable.  For orders that received “Free Shipping” or if the item was advertised as “Free Shipping”, our normal shipping cost of the item will be withheld from your refund amount.  Return shipping costs (of sending the item back to us) are also the responsibility of the customer unless a shipping error is found to be our error.

Damaged and Defective Items

If an item arrives damaged or with a manufacturer defect, please fill out our “contact us form” or call us at (229) 242-3433.  Any shipping damage must be reported to us within 48 hours of receipt.  If you are returning an item because of a defect, we will incur all charges and replace the item at our cost.  Proof of defect will be needed in order to proceed with this.

Warranty Information

All CPAP products sold are new and direct from the manufacturer.  CPAP machines are covered on all parts and labor for 2 to 5 years, depending on the manufacturer.  The manufacturer makes the decision about repair or replacement if the item is under warranty.  If the machine is no longer under warranty, and is not functioning properly, we may be able to send it to the manufacturer for you to get repaired.  The manufacturer will charge a Diagnostic Fee, which may or may not be applied to the actual repair cost.  We recommend you call us to discuss this option before sending the machine back to us.

Please NOTE:
CPAP warranties do not cover any damage caused by exposure to ozone, activated oxygen or other gases.

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